Question 1

Can I make changes to my booking after it has been confirmed?

Accepted Answer

Yes. Please amend your booking on our website or send an email to our reservation department for assistance at rsv@mathiscollection.com with the title "Change of Reservation"
    Please note that any change is subject to room availability.

Question 2

What is your cancellation policy

Accepted Answer

If you fail to arrive on the specified date or cancel a booking within 3 days before arrival, you will be charged the total of room rate.
    We will refund your payment or deposit FULLY for any cancellation requested more than 3 days in advance.
    Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.

Question 3

How can i check the availability of rooms and rates?

Accepted Answer

Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
    Special internet rates are only valid if you book through https://www.dijiwasanctuaries.com/at/mathisretreatubud
    Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
    Room rates are inclusive of taxes and service charges unless otherwise specified.
    Rates may change without prior notice.

Question 4

What is included in the room rate?

Accepted Answer

Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.

Question 5

Are your hotel  rates per room or person?

Accepted Answer

Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed/cot can be added and will be charged in line with our policy.

Question 6

Do you have a restaurant at the retreat?

Accepted Answer

Yes, our on-site restaurant is a welcoming destination for both our guests and outside visitors to Ubud, serving a thoughtful selection of dishes in a serene setting.

Question 7

Can you arrange airport transfers?

Accepted Answer

Yes, we are pleased to arrange airport transfers to and from the retreat, ensuring a smooth and relaxing start and end to your time in Bali.

Question 8

What activities are available for guests at the retreat?

Accepted Answer

We invite our guests to enjoy complimentary yoga sessions and guided village treks, wonderful ways to connect with the spirit and nature of Ubud during your stay.